Privacy Policy – How 8bb Protects Your Data

When you register and use the 8bb platform, we collect certain categories of personal information. This section explains what data we collect, at which point in your journey we collect it, and why that data is necessary.

Registration data: When you create an 8bb account, we ask for your full legal name, date of birth, residential address in Bangladesh, mobile phone number, and a chosen username and password. This information is required to establish your identity, verify that you meet the 18+ age requirement, and create a secure 8bb Login for your exclusive use.

Identity verification (KYC) data: Prior to processing your first withdrawal, we are required to verify your identity. This involves collecting a copy of a government-issued identity document — such as your National Identity Card (NID) or passport — along with confirmation of your registered mobile number. In some cases, we may request a selfie or a proof-of-address document such as a utility bill or bank statement.

Payment and transaction data: When you make a deposit or request a withdrawal, we collect details of the payment method used (for example, your bKash, Nagad, or Rocket mobile wallet number, or your bank account details if using Dutch-Bangla Bank, BRAC Bank, City Bank, or another supported institution). We record the transaction amounts, timestamps, and references for every deposit and withdrawal. We do not store full card numbers for Visa or Mastercard transactions — these are handled directly by our certified payment partners.

Usage and behavioural data: We automatically collect data about how you interact with the 8bb platform, including pages visited, games played, bets placed, session duration, device type, operating system, browser type, IP address, and referring URL. This data is used to maintain platform security, detect fraudulent activity, and improve the overall experience for Bangladesh players.

Communications data: If you contact our support team via live chat or email at [email protected], we retain a record of that correspondence for quality assurance, training, and dispute resolution purposes.

Data Category	Examples	Collection Point
Registration data	Name, date of birth, address, mobile number	Account sign-up
KYC / identity data	NID, passport, selfie, proof of address	First withdrawal request
Payment data	bKash / Nagad / Rocket number, bank details	Deposit and withdrawal transactions
Usage data	IP address, device, games played, session length	Active platform use
Communications data	Support chat logs, email correspondence	Customer support interactions

8bb uses the personal data we collect for specific, legitimate purposes directly related to operating a safe and fair online casino and sports betting platform for players in Bangladesh. We do not use your data for purposes that are incompatible with those stated here without obtaining your prior consent.

The primary purposes for which we process your personal data are as follows:

• Account management: Creating, maintaining, and securing your 8bb account and 8bb Login credentials, and ensuring that only you can access your account.
• Age and identity verification: Confirming that you meet the 18+ eligibility requirement and that the identity you have provided is accurate and belongs to you.
• Payment processing: Facilitating deposits via bKash, Nagad, Rocket, and other supported methods, and processing withdrawal requests to your registered payment account in BDT.
• Regulatory compliance and anti-money laundering (AML): Monitoring transactions for suspicious activity, reporting obligations, and maintaining records required by applicable compliance frameworks.
• Responsible gaming: Using your gameplay data to identify patterns associated with problem gambling and to proactively offer responsible gaming tools such as deposit limits, session reminders, and self-exclusion where appropriate.
• Platform security and fraud prevention: Detecting and preventing unauthorised access, bot activity, collusion, bonus abuse, and chargeback fraud using device and behavioural signals.
• Customer support: Responding to your queries, resolving disputes, and providing technical assistance via live chat and email.
• Service improvement: Analysing aggregated, anonymised usage data to improve game selection, user interface design, and overall platform performance for all Bangladesh players.
• Promotional communications: Sending you relevant offers, bonus notifications, and updates about new features — but only where you have opted in to receive such communications. You may opt out at any time by contacting support.

8bb does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your information only in the limited circumstances described in this section, and only to the extent necessary to fulfil the stated purpose.

Payment service providers: We share relevant transaction data with our payment partners — including bKash, Nagad, Rocket, Upay, and banking institutions such as Dutch-Bangla Bank, BRAC Bank, and City Bank — solely to process your deposit and withdrawal requests. These providers are contractually bound to handle your data securely and may not use it for any other purpose.

Identity verification partners: To complete KYC checks, we may share your submitted identity documents with trusted third-party verification service providers. These providers operate under strict data processing agreements and use your data only for the purpose of identity verification.

Technology and platform providers: 8bb uses third-party software providers for game content (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), platform infrastructure, and analytics. These providers may receive anonymised or pseudonymised usage data as part of their service delivery. They do not receive your personal identification data unless strictly required.

Legal and regulatory obligations: We may be required to disclose personal data to government authorities, law enforcement agencies, or financial regulatory bodies where required by applicable law or where we have a good-faith belief that such disclosure is necessary to prevent fraud, money laundering, or other illegal activity. In such cases, we will disclose only the minimum data required and, where permitted, will notify you of such disclosure.

Business transfers: In the event that 8bb undergoes a corporate reorganisation, merger, or acquisition, your personal data may be transferred to the successor entity as part of the transaction. You will be notified of any such transfer and of any resulting changes to this Privacy Policy in advance.

The 8bb platform uses cookies and similar tracking technologies to enable essential functionality, maintain your logged-in session, and collect anonymous analytics data. This section explains what types of cookies we use and how you can manage them.

A cookie is a small text file that is stored on your device when you visit a website. Cookies allow the site to remember information about your visit, such as your preferred language, session state, and account status, so that you do not need to re-enter your details on each page load.

Cookie Type	Purpose	Duration
Essential / Functional	Maintain 8bb Login session, remember account preferences, enable platform navigation	Session or up to 30 days
Security	Detect fraud, prevent CSRF attacks, verify device fingerprint	Session
Analytics	Anonymised page view counts, game popularity metrics, site performance monitoring	Up to 12 months
Responsible Gaming	Store session time reminders and reality check intervals	Session

8bb does not use third-party advertising cookies, cross-site tracking pixels, or social media tracking scripts. We do not participate in behavioural advertising networks. The analytics cookies we use collect data in an anonymised, aggregated form that cannot be used to identify individual players.

Managing cookies: You can control and delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the 8bb platform, including your ability to maintain an active 8bb Login session. Instructions for managing cookies in popular browsers are available through each browser's help documentation.

8bb takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction.

Our key security measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and the 8bb platform is encrypted using industry-standard Transport Layer Security (TLS). This ensures that your personal details, 8bb Login credentials, and payment information cannot be intercepted in transit.
• Encrypted data storage: Sensitive data fields — including passwords (stored as salted cryptographic hashes), payment account numbers, and identity document images — are encrypted at rest using strong encryption standards.
• Access controls: Access to personal data within 8bb's systems is restricted to authorised personnel only, on a strict need-to-know basis. All internal access is logged and subject to regular audit.
• Network security: 8bb employs firewalls, intrusion detection systems, and regular vulnerability assessments to protect platform infrastructure from external threats.
• Two-factor authentication: Players are encouraged to enable 2FA on their 8bb Login to add an extra layer of protection against unauthorised account access.
• Staff training: All 8bb personnel who handle personal data receive regular training on data protection obligations and security best practices.

Your personal data is stored on secure servers. While 8bb takes all reasonable precautions, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, 8bb will notify affected players promptly and take immediate steps to contain the incident and mitigate any harm.

As an 8bb player, you have a number of rights with respect to the personal data we hold about you. We are committed to honouring these rights promptly and without charge. To exercise any of the rights described in this section, please contact our support team at [email protected] with the subject line "Data Rights Request".

• Right of access: You have the right to request a copy of the personal data that 8bb holds about you, including the categories of data collected, the purposes for which it is processed, and the third parties with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update basic account details directly through your account settings; for more sensitive corrections, contact our support team.
• Right to erasure: You may request that 8bb delete your personal data. We will honour such requests where there is no overriding legal obligation to retain the data (for example, AML record-keeping requirements). Where full deletion is not possible, we will inform you of the specific reason and the minimum retention period that applies.
• Right to restrict processing: You may ask us to restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or where you have objected to processing and we are assessing whether our legitimate interests override your rights.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to 8bb in a structured, commonly used, machine-readable format, and to transmit that data to another service provider where technically feasible.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, although such objections will be assessed on a case-by-case basis.
• Right to withdraw consent: Where 8bb processes your data on the basis of your consent (for example, for promotional communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

8bb retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention guidelines apply:

• Active account data: Personal data associated with an active 8bb account is retained for the full duration of the account's active status plus a minimum period of five (5) years following account closure, to comply with anti-money laundering record-keeping requirements.
• KYC and identity documents: Identity verification documents are retained for a minimum of five (5) years following the date of verification or account closure, whichever is later.
• Transaction records: Financial transaction records, including all deposits and withdrawals in BDT via bKash, Nagad, Rocket, and other methods, are retained for a minimum of five (5) years in accordance with financial record-keeping obligations.
• Customer support correspondence: Records of support interactions, including live chat transcripts and email threads, are retained for a period of three (3) years from the date of the last interaction.
• Marketing consent records: Records of your marketing opt-in or opt-out status are retained for as long as your account is active, and for three (3) years following account closure, to demonstrate compliance with consent obligations.
• Anonymous analytics data: Aggregated, anonymised usage data that cannot be linked to an individual player is retained indefinitely for platform improvement purposes, as it does not constitute personal data.

When your personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, 8bb will securely delete or permanently anonymise it using industry-standard data destruction methods.

8bb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. The effective date shown at the top of this document will be updated whenever a new version is published.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify registered players via the mobile number or email address associated with their 8bb account prior to the changes taking effect. For minor or administrative amendments (such as corrections to typographical errors or clarifications that do not change the substance of the policy), we may update the document without direct notification.

Your continued use of the 8bb platform following notification of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the 8bb platform and contact [email protected] to request account closure.

We encourage you to review this Privacy Policy periodically to stay informed about how 8bb protects your personal data. Previous versions of this policy are available on request by contacting our support team.

If you have any questions, concerns, or complaints about this Privacy Policy or about the way 8bb handles your personal data, please contact us at [email protected]. Our English-speaking data support team is available 24 hours a day, 7 days a week, and will aim to address your concerns promptly and thoroughly.