Responsible Gaming – Play Smart, Stay in Control

8bb operates a strict 18+ only policy across all areas of the platform — casino games, live dealer tables, sports betting, and every other real-money product. Players must be at least 18 years of age at the time of registration. By creating an 8bb account, you confirm that you meet this requirement.

During the account registration process, you are required to provide your date of birth. Before your first withdrawal is processed, 8bb conducts identity verification (KYC) using your National Identity Card (NID) or passport. If we have any reasonable grounds to suspect that a player is under 18, we will suspend that account immediately and launch a verification review.

In the event that an underage player is confirmed, 8bb will close the account, withhold any winnings, and return any deposited funds in accordance with our Terms and Conditions. Any attempt to bypass the age verification process constitutes a serious breach of our terms and may be referred to the relevant authorities.

For the vast majority of 8bb players across Bangladesh, gambling is a fun, recreational activity. However, for a small number of people it can develop into a harmful pattern. Recognising the early warning signs is the first and most important step toward regaining control.

Problem gambling can affect anyone regardless of age, background, or experience level. It is not a sign of weakness or poor character — it is a well-documented behavioural condition that responds well to early support. The following signs may indicate that gambling is becoming a problem:

• Spending more money on gambling than you originally planned or can afford to lose.
• Gambling with money set aside for essential expenses such as rent, food, or bills.
• Chasing losses — continuing to play in an attempt to win back money already lost.
• Feeling anxious, irritable, or restless when you are unable to gamble.
• Hiding your gambling activity from family members or close friends.
• Neglecting work, studies, or personal relationships due to time spent gambling.
• Borrowing money or selling possessions in order to fund gambling.
• Finding it difficult to stop playing even when you want to.
• Gambling as a way of coping with stress, depression, loneliness, or anxiety.

If any of the above points sound familiar, we encourage you to use the tools available on the 8bb platform or to reach out to our support team. There is no shame in asking for help — our team is trained, confidential, and non-judgemental.

One of the most effective ways to stay in control of your gambling budget is to set a firm deposit limit before you start playing. 8bb allows you to cap your deposits on a daily, weekly, or monthly basis — directly from your account settings without needing to contact support.

Once you set a deposit limit, the 8bb platform will automatically decline any deposit attempt that would exceed your chosen cap for the relevant period. Limits are applied in Bangladeshi Taka (BDT) and work across all supported payment methods, including bKash, Nagad, Rocket, Upay, and bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, and Islami Bank.

Important: Decreasing an existing deposit or loss limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour cooling-off period. This delay is intentional — it gives you time to reconsider before raising your spending threshold. We will never contact you to encourage you to increase your limits.

Time can pass very quickly when you are engaged in casino games or live cricket betting. 8bb's session time controls help you stay aware of how long you have been playing and give you the opportunity to take a break or stop altogether before things escalate.

The following session management features are available to all 8bb players:

We strongly encourage all players — especially those new to online gambling — to activate reality check reminders from their very first session on 8bb. Staying informed about the time and money you have spent puts you firmly in the driver's seat.

If you feel that your gambling has gone beyond what you are comfortable with, self-exclusion is available immediately. Self-exclusion is a formal request to block your access to the 8bb platform for a defined period, and it takes effect within minutes of your request being confirmed.

8bb offers the following self-exclusion durations:

• 24-hour cool-off: A brief pause for players who feel they need a short break after an intense session.
• 7-day exclusion: A one-week break, suitable for players who want to reset their habits.
• 30-day exclusion: A full calendar month away from the platform, giving you space to evaluate your relationship with gambling.
• 3-month exclusion: An extended break for players dealing with more persistent concerns.
• 6-month exclusion: A longer-term option for serious situations.
• Permanent self-exclusion: A lifetime ban from the 8bb platform. This decision is irreversible. Your account will be permanently closed and all data deleted in line with our Privacy Policy retention schedule.

During any self-exclusion period, the following protections are in place automatically:

• Your 8bb Login is blocked — you cannot access your account from any device.
• All pending bonuses and promotional offers are cancelled and will not be reinstated.
• All marketing communications (SMS, email, push notifications) are stopped immediately.
• Deposit attempts from your registered payment methods (bKash, Nagad, Rocket) will be declined.
• Any pending withdrawal in progress at the time of self-exclusion will still be processed to your registered payment account.

To activate self-exclusion, contact our support team directly via live chat or email at [email protected] and state clearly that you wish to self-exclude and the duration you require. You can also navigate to Account Settings → Responsible Gaming → Self-Exclusion in your account dashboard.

The following questions are designed to help you reflect honestly on your gambling behaviour. They are not a clinical diagnosis — they are a private, personal check-in that you can complete at any time. If you answer "yes" to several of these questions, we encourage you to take action using the tools available on 8bb or to seek external support.

If you answered "yes" to two or more of the above questions, we recommend using at least one of 8bb's responsible gaming tools — starting with a deposit limit or a short time-out period. If you answered "yes" to four or more, please consider self-exclusion and reaching out to our support team or an external counselling organisation.

8bb takes its duty of care toward vulnerable players seriously. Vulnerable players may include individuals who are experiencing financial hardship, those with a diagnosed or suspected gambling disorder, people going through personal crises such as bereavement or job loss, or those with cognitive conditions that impair decision-making.

Our customer support team is trained to identify signs of vulnerability during live chat and email interactions. If a team member identifies that a player may be at risk, they are authorised to proactively offer responsible gaming tools, escalate the case to our designated Responsible Gaming Officer, or in serious situations, initiate a temporary account suspension pending further review.

Protecting minors: 8bb enforces strict age verification procedures and does not accept registrations from individuals under the age of 18. We recommend that all players who share devices with children or teenagers in their household in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh take the following precautions:

• Never save your 8bb Login credentials in a shared browser or on a shared device.
• Enable device-level PIN, fingerprint, or face-unlock to prevent unauthorised use.
• Use parental control software to block gambling-related websites on devices accessible to minors.
• Log out of your 8bb account every time you finish a session on a shared device.
• Contact us at [email protected] immediately if you suspect a minor has accessed the platform using your credentials.

If you believe gambling is becoming a problem for you or for someone you care about, please do not wait. Reaching out early makes a significant difference to outcomes. 8bb's support team is available 24 hours a day, 7 days a week — including during Eid, Pohela Boishakh, and all public holidays — and every conversation is treated with complete confidentiality and without judgement.

You can contact the 8bb Responsible Gaming team via live chat inside the platform, or by emailing [email protected] with the subject line "Responsible Gaming Help". A trained team member will respond within minutes via live chat, or within a few hours for email enquiries. There is no waiting list, no fees, and no requirement to provide any explanation beyond what you are comfortable sharing.

In addition to 8bb's internal support, we encourage players who are dealing with persistent gambling problems to seek professional help. While 8bb cannot recommend specific external services, a general internet search for "gambling addiction support Bangladesh" or "problem gambling counselling" will return resources that may be of assistance. A trusted family member, a general practitioner, or a mental health professional can also be a valuable first point of contact.